Frequently Asked Questions (FAQ)
What types of products do you sell?
We offer a variety of baby products, including brand new manufacturer-sealed and open-box items. Our products come from overstock, customer returns, and clearance sales, which means you get fantastic deals on quality items for your little ones!
What does "open-box" mean?
Open-box items are products that have been opened but are generally in excellent new or like-new condition. These might include customer returns or display models. While the product itself is fully functional, the packaging might show some wear, and original accessories may sometimes be missing. Please check product description for specific details. Did you know? Buying open-box not only saves you money but also helps reduce waste and support the environment!
Are all sales final?
Yes, all sales are final. Due to the nature of our deeply discounted prices, we are unable to accept returns or exchanges. Please be sure to review the product descriptions carefully and reach out to us if you have any questions before making a purchase. Check our Returns and Refunds Policy.
Do your products come with a manufacturer’s warranty?
In most cases, our products do not come with a manufacturer's warranty regardless the type of the items.
How can I be sure the product is not expired?
Some products we offer may have expiration. While we do our best to provide accurate descriptions, we cannot guarantee that all products will be within their expiration dates. If you have any concerns, please feel free to contact us for more information on a specific item before purchasing.
What is your free shipping policy?
We offer free standard shipping on orders over $99 before taxes! However, please note that free shipping applies to standard shipping rates only and may exclude certain locations or expedited shipping services due to extremely high shipping cost. If shipping costs exceed a certain amount, free shipping will not apply and you’ll be able to see your exact shipping cost at checkout. Click here for more information.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive an email with a tracking number so you can follow your package’s journey to your doorstep.
Do you ship internationally?
At this time, we only ship within Canada.
How long does it take to receive my order?
Orders typically ship within 2-3 business days and can take additional 3-7 business days to arrive, depending on your location. Once your order is shipped, you will receive tracking information so you can follow its progress.
Can I cancel my order?
Since we process orders quickly, no changes or cancellations can be made once an order is placed.
How do I contact customer support?
We’re here to help! You can reach us through our Live Chat, Contact Us page or by emailing us at info@babyblowoutshop.com. We aim to respond within 2 business days.